Officer Merchant On boarding at NBC Bank February, 2023

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Responsible for recruitment of new customers and retention.
• Customers span the whole of Tanzania and therefore role holder will need to be flexible to travel as required and be able to deal with customers remotely
• To recruit profitable new business and then to establish, manage and develop long term, profitable relationships, ensuring the provision of first class customer service and maximizing business opportunities to achieve key objectives

Job Description​

• Identify potential POS merchant pipelines
• Acquire new potential identified POS merchants
• Ensure new acquired merchants are provided with POS machines
• Engage branches, Relationship Managers and SME team for POS sales visits as a one bank strategy
• Train new acquired merchants on best POS transactions operation practices according to visa/MasterCard rules
• Ensure new and existing merchants transact.
• Ensure Merchant relations through visits and calls for customer satisfaction and improving target business volumes.
• Analyze individual merchant’s performances .
• Provide technical and service support  to clients
• Keep records of all queries related to merchants for monitoring purposes.
• Ensure merchants payments based on service level agreement
• Create and maintain merchant databases.
• Ensure only clean merchants are onboarded
• Ensure all merchants are trained on POS fraud matters at least once every quarter
• Ensure all merchants have signed POS Operation and fraud training confirmation documentsEnsure all signed training documents are safely archived

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)

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