1. PURPOSE OF JOB:
Receptionist involves managing consumer, visitors and calls in a professional and efficient manner. The receptionist has to perform various clerical duties, which support in the presentation and operation of a professional organization. EXIM Bank receptionist is responsible to assist customers in smooth and efficient manner to adhere to all protocol in line with EXIM Bank goals, strategy, and values.
2. PRINCIPAL ACCOUNTABILITIES:
.Answering telephone calls, direct screen calls taking and relaying messages
· Providing information to callers, greeting person entering the organization and directing individuals to correct destination
. Dealing with queries or requests from customers and public
Preparing letters and documents, receiving, and sorting out deliveries
Scheduling appointments, organizing meetings, maintaining appointments diary either electronically or manually
· Sound judgmental powers: ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit
feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
Quality management- look for means of improving as well as promoting quality
Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as
welcome feedback, contribute to building team spirit, aid others to succeed
. Flexibility of working on shift
Other duties as assigned
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3. COMPETENCIES:
- Good social skills
- A sound knowledge of telephone etiquette
- Verbal and written communication skills
- listening skills, problem analysis and problem solving, customer service orientation
- Organizational skills, attention to detail, judgment, adaptability, teamwork, stress tolerance, resilience. Persuasiveness, problem solving, adapt ability, tenacious, negotiation skills, high energy level
4. QUALIFICATION AND SKILLS:
- . Diploma/ Degree or equivalent
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
- Good data entry and typing skills
- Knowledge of sales principles and methods, proven track record in sales
How to Apply:
Please send your application to hrrecruit@eximbank.co.tz
Application deadline:-20tMarch 2023
